Refund policy

At Skylvie, we strive to get it right the first time. As such, all products are thoroughly inspected at least 3 - 4 times and photographed before being shipped out to you.

Damages and issues
Please inspect your order upon reception and contact us via email at support@skylvie.com within 7 business days if it the item(s) is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Please provide your order number and photos of the received item(s) and receipt in your email to us. We may request for you to return the item(s) for further inspection via your email correspondence with us.

We reserve the right to reject item(s) that are suspected to have been worn or used. 

Returns/Refunds due to a change of mind
Unfortunately, we are unable to facilitate any return or refund requests for all online orders due to a change of mind once they have been processed and shipped out. 

Exchanges
Unfortunately, we are unable to facilitate exchanges for all online orders at the moment.

Refunds
Should you be eligible for a refund due to damages or issues with your item, we will notify you via email and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds may exclude any transactional fees charged by payment gateways.

Contact us

You can always contact us for any return question at support@skylvie.com.